Shipping policy
Processing Time
All orders are processed within 1–5 business days.
Processing includes order verification, quality checks, and packaging before shipment.
Please note: processing time is separate from shipping time.
Shipping Times
Shipping times are estimated and may vary depending on product availability, destination, and shipping method.
Estimated delivery time for all orders:
5–15 business days
Some items may arrive earlier, while others may take longer due to customs processing, carrier delays, or factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout unless stated otherwise on the product page.
From time to time, we may offer free shipping promotions.
Multiple Shipments
If your order contains multiple items, they may be shipped separately and arrive in different packages.
This is normal for international fulfillment and does not mean items are missing.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
These charges:
- Are not included in product prices.
- Are the customer’s responsibility.
- Vary by country and local regulations.
Delays
Evnique is not responsible for shipping delays caused by:
- Customs Clearance
- Carrier Issues
- Weather Conditions
- Holidays
- Events beyond our control
Delivery dates are not guaranteed.
Incorrect Address
Please ensure your shipping address is correct at checkout.
Evnique is not responsible for:
- Orders delivered to an incorrect address provided by the customer.
- Packages returned due to incomplete or inaccurate address details.
Lost or Missing Packages
If your order appears delayed or lost, please contact us at info.evnique@gmail.com, and we will assist you in investigating the issue.
